HOW TO PURCHASE
To purchase the Agency Shield Program, contact your state association administrator. ASP WEBINAR: A HANDS ON DEMO
 WEBINAR PRESENTATION 
This webinar was brought to you in conjunction with Swiss Re Academy. Swiss Re Academy is the strategic learning partner within Swiss Re for internal clients to develop talent and to achieve cultural and organizational excellence, and with external clients to strengthen our business relationship. HOW TO PURCHASE Interested in purchasing ASPTM? Click Here to access the contact information for your state association administrator. WEBINAR SLIDES
Click on the image above to view the slides from the 2/25/09 ASP Webinar.
DEMO
Want to take a closer look at the ASP survey process to understand what your agency will be completing? Click the image above to view a demo of a sample module on "Binding Authority".
BROCHURE
Click the image above to view our brochure (PDF).
| Swiss Re’s Commercial Insurance (underwritten by Westport Insurance), working with the Big "I", has developed an insurance agency E&O claims prevention consulting program, called the Agency Shield Program (ASP™), which is available exclusively for Swiss Re policyholders. Distributed through your local Big "I" association it is designed to be an affordable and easy to implement tool to reduce E&O exposure, improve client service and build sustainable, profitable processes. Policyholders that complete the Agency Shield Program™ will receive a 10% E&O premium credit good for three years on their next renewal. The program starts with a simple, yet comprehensive online survey about your agency's processes and current risk exposures. After completion, the ASP™ coordinators at Swiss Re will assess your survey and develop a detailed action plan that identifies areas of improvement in your current workflow procedures. The action plan includes a series of easy to implement steps and recommendations for reducing E&O exposure, strategies to ensure high-quality client service, and counsel on ensuring compliance. The goal of ASP™ is to help your agency establish a standardized process that makes your procedures focused and efficient throughout your agency, ultimately leading to better productivity, increased profits, and reduced E&O exposure. Here's how it works - - Your agency selects a person within your office to be the Agency Shield Program™ champion. He/she will be the primary contact for the program and will be responsible for making sure all activities have been completed.
- Based on the information within your registration application, the ASP™ survey will be customized according to your business profile. The survey asks questions about your agency's policies and procedures relative to automation, documentation, processes and workflows; claims, audits, training and education, licensing and administration and human resources.
- The agency champion oversees the completion of the ASP™ survey, and once finished, returns it to the ASP™ accreditation center at Swiss Re.
- The survey responses are compared with best practices of agencies of similar sizes and operations. Differences are outlined in a project tracking sheet that contains recommendations on better ways to manage a particular activity.
- The ASP™ Coordinator at Swiss Re keeps tabs on your progress and is there to assist you with any questions or roadblocks you run into. We recognize that you have an agency to run so these activities are designed to be completed while continuing to handle your daily business. All activities can be delegated as appropriate and do not need to be completed in their entirety by the agency champion.
Program Features - Detailed and systematic review of agency operations
- Focuses on reduction of E&O exposures
- Helps agencies avoid the direct and indirect costs associated with having an E&O claim, such as deductibles, loss of credits, loss of productivity and stress of being involved in a claim
- Assists you in establishing standards across all agency activities
- Helps to develop benchmark processes for new hires
- Template for training your staff in the important area of customer service and potential agent liability
- Potential for a 10% premium credit good for three years to participating agencies who complete ASP™*
* Subject to State Department of Insurance approval |
